Energizer Flip Chart Activity – Communicating Effectively with Customers in a Diverse World
Group size: Up to thirty (30)
Time Required: Approximately 25-30 minutes depending on group size and follow-up discussion.
Purpose: This activity is designed to assist in breaking down potential communication barriers when dealing with diverse customers. Also, to help raise awareness of how people might speak a common language, but use different terminology to describe similar things or activities (e.g. people from the United States and parts of the United Kingdom or Canada or people from different geographic regions of the country).
- Ask learners to think about words or phrases that they have heard from during their own life experiences that differ from those used to describe the same thing in the country or area where they now reside or work.
- Creatively form small groups of 4-5 participants
- Creatively select a group leader and scribe (note taker)
- Take five (5) minutes to create a list of words that you know which have different meanings in various countries or languages.
- Flip chart responses
- Spend 10-15 minutes discussing potential problems that might result because of these language and word differences.
- Create a second flip chart page with these potential problems.
- Reform the entire class and share your responses and problem lists.
- Discuss possible solutions to prevent such problems when dealing with customers.
- Two flip chart pages per group.
- Masking or painters tape to hang pages on walls without damage.
- Assorted colored water-based flip chart markers.
- Engages participants in the learning process.
- Appeals to all learning modalities (visual, auditory, and kinesthetic).
- Gets people physically moving about as the relocate and form groups.
- It causes participants to reflect on prior knowledge and learning and uses a building block approach to create new ideas and memories (learning).
For more engaging and energizing training games get a copy of Creative Learning: Activities and Games That Really Engage People. To learn more about serving a diverse customer base, check out Please Every Customer: Delivering Stellar Customer Service Across Cultures.