Nonverbal Communication Tip For Trainers
Anyone who has done any amount of training knows that there are times when participants will have side conversations unrelated to the session topic. Not only is this distracting for others, but those involved likely also miss key information that can cause problems later.
To effectively control such behavior, a classic nonverbal classroom management technique can be employed without interrupting your content delivery or unduly drawing attention to the situation. Here’s how it works. Simply continue to talk as you casually walk in the direction of the talkers.
Once you are directly in front of them, make eye contact, and smile as you continue to deliver your message. This will typically refocus their attention and alert them that you are aware of their behavior. If this fails to work, pause, then ask them a question related to what you have just said. Normally this slight embarrassment will do the trick.
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About This Blogger – Robert W. Lucas
Robert W. Lucas is an internationally-known author and learning and performance expert. He specializes in workplace performance-based training and consulting services. Furthermore, he has four decades of experience in human resources development, management, and customer service in a variety of organizational environments. Robert Lucas was the 1995 and 2011 President of the Central Florida Chapter of the American Society for Training and Development (ASTD).
Robert W. Lucas has lived, traveled, and worked in 28 different countries and geographic areas. During the past 40 years, Bob has shared his knowledge with workplace professionals from hundreds of organizations, such as Webster University, AAA, Orange County Clerk of Courts, Walt Disney World, SeaWorld, Martin Marietta, all U.S. military branches, and Wachovia Bank. In addition, Bob has provided consulting and training services to numerous major organizations on a variety of workplace learning topics. To contact Bob visit his website at www.robertwlucas.com or his blog www.thecreativetrainer.com.